Frequently Asked Questions
Find helpful answers to common questions about our eyewear, ordering, delivery and returns. If you need further assistance, our team is here to help.
What types of eyewear does ZJ Eyewear offer?
We offer eyewear including non-prescription blue-light glasses and sunglasses for everyday wear, screen use and outdoor activities. Please check each product page for its specific features and specifications.
Do you offer free delivery?
Yes. Standard delivery within the UK is free, with no minimum order value.
How long does delivery take?
Orders are usually processed within 1–2 business days. After dispatch, delivery normally takes a further 2–5 business days, giving an estimated total of 3–7 business days.
These are estimates rather than guaranteed delivery times. Business days are Monday to Friday, excluding UK public holidays.
Can I cancel my order?
For most online purchases, UK consumers generally have 14 days from receiving their goods to notify us that they wish to cancel. Certain legal exceptions may apply. Please refer to our Refund Policy for details.
How do I return an item?
Contact us with your order number and details of the item you wish to return. We will explain the return arrangements. Please keep the product and its accessories in good condition and package the item securely.
When will my refund arrive?
We aim to process approved refunds within 5 business days after receiving the returned item. Once processed, funds normally take a further 5–10 business days to appear in your account, depending on your bank or payment provider.
What if my item arrives damaged or faulty?
Please contact us with your order number and a description of the issue. Photographs may help us assess the problem. We will explain the appropriate next steps in accordance with your statutory rights.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the delivery status and advise you on the next steps.
Are all sunglasses polarised or UV-protective?
Not necessarily. Polarisation and UV protection depend on the individual product. Please check the relevant product description for confirmed features rather than assuming that every pair offers the same level of protection.
How can I contact ZJ Eyewear?
You can contact our customer support team by email at support@zjeyewear.com or by telephone on +44 121 208 1852. Please include your order number when asking about an existing purchase.
