Refund Policy

If you are a consumer purchasing online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. If your order arrives in separate deliveries, the 14-day period generally starts from the day you receive the final item.

To exercise this right, contact us within the cancellation period and clearly state that you wish to cancel your purchase. You can use the contact details at the end of this policy.

After notifying us, you generally have a further 14 days to send the goods back. Please keep proof of postage until your return has been resolved.

We will refund the price paid for the returned goods and, where required by law, the cost of the least expensive standard delivery option we offered. If you chose a more expensive delivery option, we are not generally required to refund the additional cost.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

To help us assess your return, please send the item back with reasonable care and include its original packaging, accessories and any items supplied with the product, where available.

• Handle and inspect the glasses only as you would reasonably need to in a shop.
• Include the case, cleaning cloth and other accessories supplied with your order, where applicable.
• Pack the item securely to reduce the risk of damage during transit.
• Include your order number or another reference that allows us to identify your purchase.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not affect your statutory rights.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can explain the next steps. Your legal rights in relation to faulty or misdescribed goods remain unaffected.

Please contact us before sending a return if you need assistance with the correct return arrangements. Do not send goods to an address that has not been confirmed for returns.

We aim to handle approved refunds promptly. The time required for the funds to appear in your account depends on the return process and the bank or payment provider involved.

These are our usual processing estimates, not a guarantee of your bank’s processing time. Where the law requires a refund sooner, the applicable legal deadline will take precedence.

Refunds are normally made to the same payment method used for the original purchase. We cannot control delays caused by banks, card issuers or other payment providers after a refund has been submitted.

If your refund has not appeared within the expected period, please contact us with your order number. We can confirm the status of the refund and provide any available processing reference.

If your glasses arrive damaged, faulty or different from the item you ordered, please contact us as soon as reasonably possible. Include your order number and a description of the problem. Photographs may help us assess the issue more quickly.

We will review the circumstances and explain the available resolution, which may include a replacement, repair where appropriate, or a refund in accordance with your statutory rights.

You will not be asked to give up your statutory rights because you have contacted us under this policy. Where a return is required for a faulty or incorrect item, we will explain the return arrangements and applicable costs.

If you would prefer a different item, please contact us to check whether an exchange is available. Exchanges depend on stock availability and the circumstances of the request.

If an exchange cannot be arranged, we will explain the available options, including returning the original item where applicable and placing a new order.

For a change-of-mind return, you are generally responsible for the direct cost of returning the goods, provided we informed you of this before you placed your order.

If an item is faulty, damaged or incorrectly supplied, please contact us before arranging return postage. We will explain the appropriate arrangements in line with your statutory rights.

We recommend using a tracked delivery service and retaining your proof of postage until your return has been completed. Unless otherwise required by law, we cannot accept responsibility for a return parcel lost in transit before it reaches us.