Delivery Policy

01Delivery Coverage

ZJ Eyewear currently offers delivery to addresses within the United Kingdom. Customers can order non-prescription blue-light filtering glasses and sunglasses directly through our online shop.

Please enter a complete UK delivery address at checkout so that your order can be processed correctly. If your address falls outside our available delivery area, we will contact you to discuss the available options before proceeding with fulfilment.

Delivery availability may depend on the destination and the service offered by the carrier.

02Delivery Charges

We do not require a minimum order value to qualify for free UK delivery. If delivery arrangements change, any applicable charge will be displayed before an order is placed.

03Order Processing Times

Once your order has been successfully placed, we begin preparing it for dispatch. Our usual order processing time is 1–2 working days.

Working days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will normally begin processing on the next working day.

Processing includes checking the order details, preparing the selected products and arranging dispatch. During busy periods or where an order requires additional checks, processing may take longer.

The processing period is separate from the delivery period. Your estimated arrival date therefore depends on both stages.

04Estimated Delivery Times

After dispatch, UK orders are normally expected to arrive within 2–5 working days. Combined with our usual processing time, the estimated timeframe from order placement to delivery is 3–7 working days.

These are estimates rather than guaranteed delivery dates. Actual arrival times may vary according to the destination, carrier operations, public holidays, severe weather or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide an update where reasonably possible and work with the delivery provider to clarify the position.

05Order Confirmation and Dispatch

After checkout, you should receive an order confirmation containing the details of your purchase. Please check the products, quantities and delivery address shown in the confirmation.

A confirmation that your order has been placed does not necessarily mean that it has already been dispatched. Preparation and delivery take place in separate stages.

Where dispatch notifications or tracking details are available, we will provide them using the contact information supplied with your order.

06Delivery Address and Order Changes

Customers are responsible for providing a complete and accurate delivery address at checkout. Please include the house or flat number, street, town or city, postcode and any other information needed to identify the delivery location.

If you notice an error, contact us as soon as possible with your order number and the corrected details. We will check whether the order can still be amended before dispatch.

Once an order has been dispatched, we may be unable to change the delivery address or stop the parcel. Any available options will depend on the carrier and the parcel’s delivery status.

If a parcel cannot be delivered because the address provided was incomplete or incorrect, please contact us so we can review the situation and explain the available next steps.

07Tracking and Delivery Delays

Tracking information will be provided where the delivery service supports tracking and the relevant details are available to us.

Tracking updates may not appear immediately after dispatch. Allow some time for the carrier to register the parcel and update its system.

If your order has not arrived within the estimated 3–7 working day timeframe, please contact us with your order number. We will review the order status and, where appropriate, make enquiries with the delivery provider.

Delivery estimates do not remove any rights you may have under applicable consumer law if an order is delayed or fails to arrive.

08Missing or Undelivered Parcels

If your tracking information indicates that a parcel has been delivered but you have not received it, please check the following where relevant:

• Whether the parcel was left in a designated safe place.
• Whether a household member or building reception accepted it.
• Whether the carrier has provided a delivery photograph or other delivery information.
• Whether the parcel was taken to a collection point or delivery depot.

If you still cannot locate the parcel, contact us with your order number and the latest tracking status. We will review the information and investigate the delivery with the carrier where appropriate.

We will explain the available resolution once the circumstances have been reviewed. Nothing in this policy limits your statutory rights concerning goods that have not been delivered.

09Damaged or Incorrect Items

Please inspect your order when it arrives. If the glasses or sunglasses are damaged in transit, or if you receive an item different from the one ordered, contact us as soon as reasonably possible.

Include your order number and a clear description of the issue. Photographs may help us understand the condition of the parcel or product and determine the appropriate next step.

We will review the details and explain the available options in line with our Returns and Refunds Policy and your statutory rights.

10Delivery Enquiries

If you have a question about an existing order, delivery progress, a missing parcel or an address change, please contact our customer support team.