Privacy Policy

01Who We Are

ZJ Eyewear is an online retailer specialising in non-prescription blue-light filtering glasses and sunglasses. We use personal information to operate our online shop, manage customer orders, arrange delivery and respond to enquiries.

The company responsible for the operation of this website and the processing of personal information described in this policy is:

02Information We Collect

The information we collect depends on how you use our website. We aim to collect only the details needed to provide the relevant service, complete a transaction or respond to you.

Information You Provide

• Contact details: your name, email address, telephone number and delivery or billing address when you place an order or contact us.
• Order information: the products you purchase, selected options, order number, order value, delivery details and relevant transaction records.
• Customer enquiries: the information you include when contacting us about a product, order, delivery, cancellation or refund.
• Account information: if you create an account, the account details and preferences needed to provide that service.
• Marketing preferences: your subscription choice and related records if you choose to receive marketing communications.

Information Collected Through the Website

Depending on the website features and technologies in use, technical information may include your IP address, browser type, device information, pages visited, referral source, access times and basic website interaction data.

Essential technical information may be processed to keep the website working, maintain security and support the shopping and checkout process. Analytics or advertising information will only be collected where the relevant tools are enabled and the applicable requirements have been met.

Information We Do Not Need

Please do not send us payment card details, account passwords or unrelated private information through the contact form or ordinary email. We do not need this information to answer a general product enquiry.

03How We Use Your Information

We may use relevant information for the following purposes:

• To process orders and confirm purchases.
• To arrange delivery and provide order updates.
• To handle cancellations, returns, refunds and product enquiries.
• To respond to messages and provide customer support.
• To operate customer accounts and retain relevant order histories.
• To maintain website functionality and protect against fraudulent or unauthorised activity.
• To meet applicable accounting, tax and other legal obligations.
• To understand website performance where appropriate analytics tools are used.
• To send marketing communications where we have a valid basis to do so.

We do not use information collected for an order to send unrelated marketing messages without the required permission or another lawful basis.

04Our Lawful Bases for Processing

Where data protection law requires a lawful basis, we rely on the basis that fits the purpose for which the information is used.

Where we rely on legitimate interests, those interests may include operating the shop, maintaining security, improving customer support and keeping appropriate business records. We consider the effect on individuals before relying on this basis.

Where processing relies on consent, you can withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before the withdrawal.

05Payments and Transaction Information

When you place an order, payment is handled through the payment methods made available at checkout. The relevant payment provider processes the information needed to authorise and complete the transaction.

Depending on the payment method, this may involve transaction references, payment status, billing details and information required for payment security and fraud prevention.

We receive the order and transaction information needed to confirm payment, manage the order, issue refunds where appropriate and maintain our business records.

We do not ask customers to send full payment card details to us by email or through the website contact form. Payment information is handled according to the relevant payment provider’s processes and the payment configuration used at checkout.

06Who We Share Information With

We share personal information only where it is reasonably necessary for the purposes explained in this policy, where you have agreed, or where we are legally permitted or required to do so.

• Payment providers to process transactions, verify payment status and support refunds or payment-related enquiries.
• Delivery and fulfilment providers to prepare, dispatch and deliver orders to the address supplied.
• Website and hosting providers to keep the online shop available, maintain backups and support its technical operation.
• Customer service and email providers to receive enquiries and send order-related messages.
• Analytics or consent-management providers where these tools are used in accordance with the relevant settings and legal requirements.
• Professional advisers and public authorities where information is needed for legal, accounting, regulatory or other legitimate purposes.

These organisations may process information on our behalf or as separate controllers, depending on the service they provide. Their access should be limited to what is relevant to their role.

We do not sell customer personal information to third parties. If the way we share information changes materially, we will update this policy where appropriate.

07Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping experience working, remember relevant settings and understand how the website is used.

Essential Cookies

Some cookies are needed for functions such as maintaining a shopping basket, supporting checkout, protecting sessions and remembering privacy preferences. These may operate without consent where the applicable legal exemption applies.

Optional Cookies

If analytics, advertising or other non-essential technologies are enabled, they may collect information about website visits, interactions or the effectiveness of marketing. Where consent is required, these technologies should not be activated until you have made the relevant choice.

Managing Your Preferences

You can manage optional cookie settings through the website’s cookie preference tool, where available. You can also use your browser settings to remove or block cookies, although blocking essential cookies may affect shopping basket, account or checkout functions.

The types of cookies used, their providers and their durations depend on the features enabled on the website. Our cookie information should be read alongside the settings shown in the live cookie preference tool.

08How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including applicable legal, accounting and dispute-handling requirements. The period depends on the type of information and the circumstances.

These periods describe our intended retention approach. The actual period may differ where the law requires records to be kept for longer, where a dispute remains unresolved, or where information can be deleted sooner without affecting a legitimate business or legal need.

When information is no longer needed, we will take reasonable steps to delete it or remove identifying details.

09Keeping Information Secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

Measures may include access controls, secure website connections, software updates, appropriate backups and limiting access to information to people or service providers who need it for their role.

Information transmitted over the internet cannot be guaranteed to be completely secure. We review our arrangements as appropriate and take reasonable steps to address security issues that come to our attention.

10Your Privacy Rights

Depending on the circumstances and applicable data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask for information to be deleted where the legal conditions are met.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests or to direct marketing.
• Request certain information in a portable format where the legal conditions apply.
• Withdraw consent where processing is based on consent.
• Complain to the relevant data protection authority.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations even if you ask us to delete other information.

How to Make a Request

To ask about your information or exercise a privacy right, contact us using the details in the final section of this policy. Please explain your request clearly so we can understand what you need.

We will normally respond within one month of receiving a valid request. If a request is particularly complex or we receive several requests, the applicable legal rules may allow an extension of up to a further two months. If an extension is needed, we will explain this within the initial one-month period.

We may need to verify your identity before providing information or making changes, particularly where disclosure could affect another person’s privacy. There is no charge for ordinary requests unless applicable law permits a reasonable fee or allows us to refuse a manifestly unfounded or excessive request.

Marketing Preferences

If you receive marketing emails from us, you can unsubscribe using the link in the message, where provided, or contact us directly. We will update your preferences as required. Essential messages about orders, payments or customer service may still be sent where needed to fulfil a purchase or respond to your request.

11International Data Transfers

Some of the service providers used to operate an online shop may process information outside the United Kingdom. Whether this applies depends on the providers and services actually used on our website.

Where personal information is transferred internationally, we will take steps required by applicable data protection law. Depending on the destination and circumstances, these may include relying on an adequacy decision or putting an appropriate transfer safeguard in place.

You can contact us if you would like further information about relevant international transfers and the safeguards used for them.

12Children’s Privacy

Our online shop is intended for general retail customers and is not designed specifically to collect personal information from children.

If we become aware that personal information has been collected in circumstances where it should not have been, we will review the situation and take appropriate steps in line with applicable law.

13Changes to This Policy

We may update this policy when our website features, business arrangements or legal requirements change. The current version will be available on this page.

If a change materially affects how we use personal information, we will take appropriate steps to explain the change before introducing the relevant new processing, where required by law.

14Contact Details

If you have a question about this policy, how your information is used or a request relating to your privacy rights, please contact us.

You also have the right to raise a concern with the Information Commissioner’s Office if you believe your personal information has been handled in a way that does not comply with applicable data protection law.